FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
WHY DID LORCA COME TO BE?
As keen watch enthusiasts and observers of the industry, we felt there was a lack of refined, high quality sports watches being offered for under $5k USD.
We wanted to bring consumers & collectors new designs that felt fresh and distinctive, while at the same time, classic. Watches, we ourselves were seeking: serious, quality timepieces with character, available at a fair price. Not a stand-in for a more expensive counterpart, out of reach.
Lorca watches are elegant, singular in design, more than adequately waterproof and solidly built.
WHERE IS LORCA BASED?
Lorca is based in New York City, where our watches are designed by Jesse Marchant from the brand’s Flatiron District studio and showroom.
WHERE ARE YOUR WATCHES MADE?
Our watches are assembled at state of the art facilities in Switzerland of parts manufactured in Switzerland & Hong Kong. All our watches feature highly accurate mechanical movements manufactured in Switzerland.
ARE LORCA WATCHES HIGH QUALITY?
Yes, very much so. We work with only the finest suppliers of components available in the sub $10k sphere.
Our material quality, finish and QC is on par with that of larger Swiss brands that offer similar watches at a significantly higher price.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship our watches all over the world via UPS & DHL. Shipping is free and fully insured.
DO PRICES INCLUDE TAXES, VAT & DUTY?
As of July 25th 2025, our product prices include VAT and all other import fees. We guarantee no duties or fees will be charged upon delivery.
*EXCEPTIONS:
Canada: Duties are included in the product price. GST will be calculated and collected at checkout based on the shipping address. No additional charges will be due at delivery.
Brazil: Product prices DO NOT include ICMS or other import duties. These taxes will be assessed and collected by local authorities upon delivery.
India: Product prices DO NOT include Tax or other import duties. These taxes will be assessed and collected by local authorities upon delivery.
A Note on Overseas Territories: While duties and VAT are normally calculated at checkout, some overseas territories (e.g. St. Barts, French Polynesia, Cayman Islands, Puerto Rico, etc.) may not be supported by our automated system. In these cases, local customs authorities may collect import duties/taxes (often 15–25%) upon delivery. Please be aware that these charges are outside our control and check with your local authorities before ordering.
ARE U.S. ORDERS SUBJECT TO TARIFF?
No additional tariff-related charges will be due upon delivery for U.S. orders. Lorca handles any applicable import costs as part of the customer experience.
WHERE DO YOU SHIP FROM?
Every Lorca watch undergoes final inspection and quality control by our team before shipment. Depending on the destination, orders are dispatched from either New York City or Switzerland to ensure the most efficient delivery experience possible.
DO YOU OFFER A WARRANTY?
Yes, we offer a 2 year warranty on our watches, valid from the date of delivery, against any mechanical issue resulting from a manufacturing defect.
Should service be required during the warranty period, Lorca will coordinate the process directly with you to ensure the watch is properly evaluated and resolved.
At present, most warranty and repair work is handled through our New York service office. In certain cases, we may also work with trusted independent watchmakers closer to the customer when appropriate.
Even beyond the warranty period, we remain committed to supporting and servicing our watches for years to come.
HOW SOON WILL MY ORDER SHIP?
In-stock items typically ship in 1-3 business days. Orders placed over the weekend will be shipped out Monday.
DO YOU ACCEPT RETURNS?
Yes. If you have received your order and would like to return it for a refund, we are able to accept returns within 14 days of receipt. The product must be in new/unworn condition. A refund (minus return shipping cost) will be applied once the item is received and inspected by our team. Please note that we cannot refund customs duties or taxes paid.
Orders that have not yet shipped can be cancelled at no charge.
ANOTHER QUESTION?
Please do not hesitate to contact us at info@lorcawatches.com or complete the form below. We are happy to help and will reply soon.