FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

WHY DID LORCA COME TO BE?

As keen watch enthusiasts and observers of the industry, we felt there was a lack of refined, high quality sports watches being offered for under $5k USD.

We wanted to bring consumers & collectors new designs that felt fresh and distinctive, while at the same time, classic. Watches, we ourselves were seeking: serious, quality timepieces with character, available at a fair price. Not a stand-in for a more expensive counterpart, out of reach.

Lorca watches are elegant, singular in design, more than adequately waterproof and solidly built.

WHERE IS LORCA BASED?

Lorca is based in New York City. Our watches are designed by Jesse Marchant at his NYC studio.

WHERE ARE YOUR WATCHES MADE?

Our watches are assembled at state of the art facilities in Switzerland of parts manufactured in Switzerland & Hong Kong. All our watches feature highly accurate mechanical movements manufactured in Switzerland.

ARE LORCA WATCHES HIGH QUALITY?

Yes, very much so. We work with only the finest suppliers of components available in the sub $10k sphere.

Our material quality, finish and QC is on par with that of larger Swiss brands that offer similar watches at a significantly higher price.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship our watches all over the world via UPS & DHL. Shipping is free and fully insured.

DO PRICES INCLUDE TAXES, VAT & DUTY?

As of July 25th 2025, our product prices include VAT and all other import fees. We guarantee no duties or fees will be charged upon delivery.

*EXCEPTIONS:

Canada: Duties are included in the product price. GST will be calculated and collected at checkout based on the shipping address. No additional charges will be due at delivery.

Brazil: Product prices DO NOT include ICMS or other import duties. These taxes will be assessed and collected by local authorities upon delivery.authorities upon delivery.

ARE U.S. ORDERS SUBJECT TO TARIFF?

No. While negotiations between Switzerland and the U.S. are ongoing, we will continue to temporarily absorb the full cost of these tariffs. Our prices have remained unchanged.

WHERE DO YOU SHIP FROM?

We personally perform final QC and ship every watch in fully recyclable packaging from our headquarters in New York City.

DO YOU OFFER A WARRANTY?

Yes, we offer a 2 year warranty on our watches, valid from the date of delivery, against any mechanical issue resulting from a manufacturing defect.

Lorca is partnered with Horologium to provide prompt resolution within the warranty period, as well as useful guidance & cooperation once the warranty period has ended.

Horologium employs a vast global network of trusted watchmakers in the US, Canada, Europe, Japan, UAE, Australia, Singapore & beyond, eliminating the need to send the watch across borders for service or repair.

HOW SOON WILL MY ORDER SHIP?

In-stock items typically ship the same business day. Orders placed over the weekend will be shipped out Monday.

DO YOU ACCEPT RETURNS?

Yes. If you have received your order and would like to return it for a refund, we are able to accept returns within 14 days of receipt. The product must be in new/unworn condition. A refund (minus return shipping cost) will be applied once the item is received and inspected by our team. Please note that we cannot refund customs duties or taxes paid.

Orders that have not yet shipped can be cancelled at no charge.

ANOTHER QUESTION?

Please do not hesitate to contact us at info@lorcawatches.com or complete the form below. We are happy to help and will reply soon.

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